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4 Reasons Why Your Business Needs a Facebook Chatbot

4 Reasons Why Your Business Needs a Facebook Chatbot

Chabots, the robotic customer service solution we've all been looking for, can revolutionize how quickly and accurately you respond to prospective clients. Especially on Facebook, Facebook Messenger Chatbots can answer an infinite amount of questions for you - all while you focus on more important things.

Facebook launches an app for Virtual Reality goggles

Virtual Reality (VR) is all the rage today. Engineers are gearing up for what is going to undoubtedly be the next hottest thing for a decade or so, and Facebook wants to, of course, be part of the hype. As the home to over 25 million 360-degree photos and close to 1 million immersive videos, Facebook has decided they want users to be able to experience this content from a VR perspective.

To make it possible, Facebook got fancy and released an app last week, Facebook 360, that is compatible with strictly Samsung Gear VR and other Gear VR-related goggles. Though it doesn’t resemble the normal Facebook app, Facebook 360 still provides users with the ability to “react” to the content, as well as share it to their Facebook 360 timelines.

Facebook 360 has four separate feeds at users fingertips: content from followed friends, saved content, an explore feed for finding new content, and a timeline option that strictly displays your own personal 360 content.

Facebook, this week, stated that they hope to bring Facebook 360 to additional headsets in the future. They plan to add more social features and improve upon the app experience every week until it wields the same power the main platform has today.

Are you interested in VR developments and industry announcements? Stay tuned right here with us. We’ll keep you updated.

2017 Social Media Marketing Trends: The Snapchat Takeover

This past year was a very, very good year for the short-attention span social media platform of Snapchat. A fairly new social media app compared to the Facebooks and YouTubes of the world, Snapchat hit the scene with a brand new concept of fleeting picture and video sharing that lessens the pressure of posting quality. Its revolutionary platform idea has proved to be a massive success – and a great place for businesses to get in some one-on-one interaction with prospective consumers.

To prove how good 2016 was to Snapchat, we’re going to breakdown some significant statistics proving that the video-sharing mobile application is the place to be in 2017:

·      Snapchat awareness this year grew from 60% to 71% among Americans 12 years of age and older.

·      Snapchat has more users now than LinkedIn, Pinterest, and Twitter.

·      Total percent of Americans using Snapchat grew from 17% to 23% just this year.

·      Snapchat is now the country’s second favorite social media platform.

·      Young Americans (12 to 24 years old) using Snapchat grew to 26% in 2016, outpacing Instagram at 17%.

Those are just some of the impressive Snapchat stats garnered throughout the past year. The company is expected to be valued at $25 billion at its IPO early in 2017, and the platform expects to close out 2016 with a whopping 150 million active daily users.

You as a business owner, individual, or entrepreneur should absolutely take Snapchat seriously as part of your 2017 business plan moving forward. Clearly, the app is not going anywhere any time soon, and the amount of daily users is expected to surpass 200 million this year.

Though Snapchat is a world of its own, centered on quit wit, clever videos, and intriguing content, anyone can learn to conquer its appeal by whipping out their phone and snapping a picture or video of daily business operations.

Consumers are all about direct connection and interaction with you today, and Snapchat is the perfect place to give them it – free of charge to you!

Instagram rolls out “Instagram Live” for Live Video Marketing

Well, we were already calling 2016 the year of Live Video Marketing, and Instagram just solidified it with the official rollout of their Instagram Live feature. Now, business owners, marketers, and branders galore can Live Video their tips, tricks, and surroundings on more than just Facebook. It’s a social media marketing dream come true.

Instagram’s latest Live Video move comes at a time when the app is aggressively trying to associate its platform with more video posting and less picture sharing. Instagram knows the world is heading towards a heavy Live Video Marketing age, and it doesn’t want to be left in the dust as the place for simply pretty and eye-catching pictures.

Now, when users go on Instagram, they can access their Instagram Stories from the top left icon, and swipe right to “Go Live” for all friends to watch. The Instagram Stories feature, a relatively new development as well that enables users to post 24-hour photos and videos (JUST LIKE SNAPCHAT) before they’re taken down, will now play host to going live for any Instagram user. Once the user goes live, Instagram will take it upon themselves to fetch and build an audience, like Facebook, and even message friends directly about the live broadcast.

Is Instagram Live any different from Facebook Live?

Not really, but there are a few subtle differences. Instagram Live will notify users by placing a live icon over the username in any given Instagram feed. Additionally, once the broadcast is complete, Instagram will leave it up for only 24-hours before it is removed. On Facebook, however, Live Videos exist for an infinite amount of time once the video wraps up. Lastly, users will be able to “pin” their favorite comments to the top of the broadcast feed while rolling.

Overall, the two features are incredibly similar, enabling users to disable comments, connect with friends in real-time, and market their hearts out.

So, if you’re a business owner trying to cut through the social media noise, here is yet another way for you to directly, in real-time, connect with your consumer base in a personal, one-on-one kind of way.

Facebook unveils Secret Conversations feature

Facebook unveils Secret Conversations feature

Secret Conversations is a newly encrypted messaging feature in Messenger now live for everyone on Android and iOS operating systems. It is available only for one-on-one conversations, and cannot be retroactively applied to conversations in Messenger.

Why do so many business owners fear social media?

After being in business for close to 6 months now, this is probably the most puzzling question we ask ourselves at SocialMe. Clearly, without this conundrum, we wouldn’t have a successful business. However, there are certain elements to social media that will forever make it a feared marketing item with a variety of businesses.

It’s natural to fear the unknown. It’s even more natural to resist change. But, social media has undeniably solidified itself as the most important communication channel, eCommerce marketplace, and news dissemination platform available today. There’s no ignoring Facebook anymore. With 80% of consumers answering they’re more inclined to shop at a store if they locate a credible, authentic Facebook page, it’s time to stop asking why people ignore it, and time to start asking why they fear it.

We have three theories on why so many people want, yet fear social media.

1. Lack of writing and grammar skills

If you think back to Middle School and High School, probably close to 40% of your class struggled with writing. It’s a common skill set many are unable to learn and develop throughout their lifetime. Spelling and grammar are scary to a lot of people. English is a complex language, and our spelling system doesn’t always make sense. 

About 1 in 10 Americans are dyslexic and shy away from social media.  An even greater amount fear they will be mocked, made fun of, or ruin their business’ legitimacy with misspellings and poor grammar. This is all incredibly true. Businesses need to look smart, professional, and on top of their game. The best way to come across as professional is by showcasing well-versed, succinct social media posts that demonstrate a mastery understanding of the English language.

2. Inability to identify a business brand

Social media forces businesses to identify their central brand and build around it. Businesses that fail to do so end up with 30 Facebook page likes and zero online community engagement. With all of the competition on social media today, businesses have to identify a brand, market the brand, and analyze the consumer reception to the brand. They then need to alter it as needed for drawing in more interested consumers.

This is very hard for many businesses. It forces them to really peel away the layers and pick a core platform for their services and products. Most businesses that have been around for a while 1) don’t want to do this and 2) don’t think they need to. They therefore shy away from social media, and continue with the “same ole” approach.

3. Too technologically challenged to understand social media

This may sound harsh, but it’s true, and we all know a handful of people, typically 50 years of age and older, who just can’t seem to grasp the Digital Era. Now, we are not blaming these business owners whatsoever. Imagine owning a restaurant for six decades and trying to understand Facebook? We probably couldn’t either!

But the truth of the matter is these people just don’t get the Internet, and they’re probably never going to. After six successful decades in business, why fix it if it’s not broken?

Sadly, these establishments will fade into the past if they don’t set aside their unwillingness to adapt. In the meantime, their technological challenges prevent them from even learning what “Tweeter” could do for them.

These are just our theories, and they could be completely wrong. They could, however, be correct, and posit a great start for including the small businesses of our country in the Inbound Marketing age. Here at SocialMe, we want to help them.